Employee Satisfaction Survey

The City of Norfolk (the "City") is seeking a consultant (the "Contractor") to provide employee engagement surveying, organizational assessment and benchmarking, as well as consulting services to translate survey and assessment findings into measurable organizational improvements. These services are needed for the City’s over 4,000 permanent employees who report to the City Manager and to other City officers, as agreed upon.

The biennial employee satisfaction survey provides valid and reliable data to City leaders about the current conditions of the City's workforce, to include employee satisfaction, employee engagement, and organizational culture.

Scope of Services

• Contractor shall collaborate with City leaders to understand the City’s challenges, successes, and pitfalls, and shall develop a research protocol and survey execution strategy that assess employee engagement, organizational culture, and workplace climate through a confidential, statistically valid employee survey.
• The contractor shall use their research expertise to develop survey questions to collect data that identifies organizational strengths, areas of concern, and key drivers of employee engagement and retention across the workforce and within major employee groups, identified by the City.
• The contractor shall use the results of the survey to measure employee job satisfaction and organizational culture to be reported back to City leadership.
• Use survey data to develop solutions aimed at increasing the quality of work-life for City employees, enhance employee job performance, and inform future business decisions relative to the City's organizational initiatives.
• Deliver actionable findings and recommendations that enable City leadership to prioritize improvement efforts and allocate resources effectively.
• The contractor shall develop and implement a plan approved by City leadership, to maximize the survey response rate and minimize nonresponse bias to include, but not limited to, a communication strategy for City leadership.

Deliverables

• Prior to survey execution, the contractor shall develop and submit a written research protocol that includes survey questions that are theoretically informed and practice-oriented, supporting practical, data-driven action steps for the City to address organizational issues identified by the survey.
• Contractor shall write and submit the final research report within sixty (60) days of concluding data collection.
• The contractor shall prepare and propose a listening strategy to include options for on-going measurement and trend analysis that the City leadership can implement on an on -going basis.
• The contractor shall prepare and give an in-person presentation to City leadership on survey findings and recommendations to address employee satisfaction.
• Within sixty (60) days from the submission of the final summative report, provide to the City a comprehensive dataset containing a set of variables with specific identifiers removed in accordance with and as documented in the City-approved research protocol document.
• Upon survey distribution, Contractor shall submit weekly status reports to the City.

Submission

Questions shall be submitted through the Questions and Answers tab in the electronic solicitation posting on https://procurement.opengov.com/portal/norfolk. All questions shall be submitted no later than **5:00pm EST on 11/20/26**.

Evaluation

Proposals will be ranked using the following 100-point scale:

| Criterion | Points |
| --- | --- |
| Capability | 45 |
| Capacity | 30 |
| Reference | 10 |
| Pricing | 15 |
| TOTAL | 100 |

Contract term and proposal validity

The term of this Agreement shall be for **five years**. Offeror agrees that its proposal shall be binding and may not be withdrawn for a period of one hundred eighty (180) calendar days after the scheduled closing date of this RFP.

Insurance

• Commercial General Liability with a limit of not less than **$1,000,000** each occurrence, **$2,000,000** general aggregate.
• Professional/Errors & Omissions Liability limits of **$1,000,000** each claim, **$2,000,000** aggregate.
• Automobile/Motor Vehicle Liability with a limit of not less than **$2 million** combined single limit.
• Worker's Compensation as required by statute, with Employer's Liability of at least **$500,000**.