911 Call Handling System Request For Proposal

White County Board of Commissioners is issuing this Request for Proposal to solicit proposals from qualified vendors for the purchase, installation, implementation, configuration, training, support, and ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system for White County 911 Communications. The proposed system must provide a modern, reliable, scalable, and user-friendly platform that supports emergency and administrative call handling, text-to-911, caller location information, and continuity of operations.

At the time of this project’s implementation, White County will be using CentralSquare Computer Aided Dispatch (CAD). The proposed call handling solution must integrate with CentralSquare CAD to support the transfer of available caller information, location data, and other required call information. Vendors must identify the interfaces, licensing, implementation services, coordination, and associated costs necessary to provide this integration.

The selected vendor must provide all necessary hardware, software, licensing, project management, installation, system configuration, testing, training, technical support, maintenance, and required interfaces or integrations. Implementation must include a coordinated transition that maintains emergency call answering capabilities throughout installation and cutover. Vendors shall submit detailed information regarding their proposed solution, implementation approach, qualifications, support services, references, and pricing.

**Submission method:** Sealed proposals. One (1) original of the complete signed submittal and two (2) copies must be received no later than **Friday, December 4, 2026, 5:00pm, EST**. Proposals must be submitted in a sealed envelope stating on the outside, the contractor’s name, address and “2026-WC911-002” to:

Misti Lane, Finance Assistant, White County Board of Commissioners, 1235 Helen Highway, Cleveland, GA 30528

Proposals submitted by fax or electronic mail (email) will NOT be accepted. Late proposals will not be considered nor returned.

A **mandatory** Pre-Bid Meeting will be held, and all vendors, or a designated representative, must attend in person to be eligible to submit a proposal.

Proposals may not be withdrawn for sixty (60) days after the time and date set for closing, except as allowed by the OCGA.

**Bonds:** Bid Bonds Not required. Performance and Payment Bonds Not required.

**Insurance:** Workers’ Compensation and Employer’s Liability insurance of not less than **$1,000,000.00**; Comprehensive General Liability insurance of not less than **$1,000,000.00** per occurrence; if applicable, Automobile Liability Insurance of not less than **$500,000** per occurrence.

Any purchase order or contract awarded pursuant to this Request for Proposal shall be awarded to the responsive and responsible contractor whose proposal is determined to best meet the requirements and specifications set forth in this solicitation and is deemed to be in the best interest of White County.

Following successful implementation and written system acceptance by White County, the contract shall transition into an annual subscription and maintenance agreement.