27-DOC-1000-ISS

The Massachusetts Department of Correction ("Department") is seeking responses to provide technical on-call support for the Integrated Security System at Souza Baranowski Correctional Center (SBCC). The Contractor shall provide twenty-four (24) hour, seven (7) day per week emergency support and shall respond on-site at SBCC within one (1) hour following notification by an authorized Department representative that on-site emergency service is required. [...] The facility's current physical address is 1671 Shirley Road, Lancaster, MA 01523.

Technical support will require the potential vendor to become familiar with the security system and its software applications and subsystems within the first fifteen (15) days of the contract. Please include hourly rate for 7AM to 5PM, 5PM to 7 AM and Weekend/Holiday Rates.

The Contractor shall provide authorized maintenance, diagnosis, corrective repair, preventive maintenance, and technical support for the existing SBCC ISS and its existing interfaces, including the server and virtualization environment, PLC, operator workstations, door-control interfaces, CCTV intercom, duress alarms, perimeter detection, network components, and associated UPS equipment identified in the Department-approved inventory. Work shall preserve existing approved functionality and operational continuity.

The Contract does not authorize design, procurement, installation, or commissioning of a replacement ISS; facility-wide modernization; new functional subsystems; or unrelated construction. Repairing or replacement of individual failed components is permitted only within the lawfully procured maintenance scope and after DOC approval. Material software migrations, new interfaces, and upgrades require a separate scope and procurement determination before authorization. No work order or emergency call expands the lawful scope.

Within fifteen calendar days after the effective date, the Contractor shall deliver a controlled inventory and baseline condition report documenting accessible equipment, versions, dependencies, configuration records, existing defects, lawful support and license access, and critical spare needs. [...] Within thirty calendar days, the Contractor shall submit a preventive maintenance and recovery plan for DOC approval. At a minimum, the plan shall provide monthly reviews of available health and error logs and backup status, quarterly scheduled maintenance and functional checks, and an annual integrated functional and recovery exercise.

For each on-site or remote service event, the Contractor shall provide a service report identifying, at minimum, the date and time of service; technician(s); arrival and departure times when applicable; affected system or component; reported problem; diagnosis; work performed; parts or materials installed or removed; programming or configuration changes; system condition upon completion; and any outstanding deficiency or recommended corrective action.

**Submission method:** all submissions shall be via COMMBUYS.

The planned initial term is July 1, 2027 through June 30, 2029, with two optional renewals of up to two years each, for a maximum end date of June 30, 2033. Renewal is at DOC's discretion, subject to funding, performance and required written execution.

The estimated value of this Bid is **$75,000.00** annually, projected by historical spending. The Department is looking for the "Best Value" response, which is timely, which supports the required performance outcomes, and which provides the greatest quantity of services at the highest quality.

A **mandatory** site visit will be conducted at Souza-Baranowski Correctional Center, 1671 Shirley Road, Lancaster, Massachusetts 01523, on November 20th, 2026, at 9:00 AM – 11:00 AM Eastern Time (EST). Bidders must register with the designated procurement contact listed on Bid intent forms by **October 30th 2026 by 2:00 PM EST**. A Bidder that does not satisfy the attendance requirement will be ineligible for award, except where the Department has provided an equivalent opportunity under a written solicitation amendment applicable to all similarly situated Bidders.

The Department seeks a single contractor and will award one contract.