TCID Geospatial Tools Ongoing Maintenance and Support

The Nevada Division of Water Resources (NDWR) utilizes the TCID Geospatial Tools, recently updated and migrated from ArcMap to ArcGIS Pro, to support editing, management, and quality control workflows related to water rights within the Truckee Carson Irrigation District. With the redevelopment project complete, NDWR requires continued support to ensure reliable tool operation, timely issue resolution, and compatibility with ongoing ESRI software updates.

This Scope of Work defines the services to be provided for ongoing support, maintenance, troubleshooting, and operational guidance.

Objectives

• Ensure uninterrupted operation of the TCID Geospatial Tools within ArcGIS Pro.
• Provide responsive technical support to NDWR staff as they use the tools daily.
• Maintain compatibility with Esri ArcGIS Pro updates and related platform changes.
• Resolve software defects, data inconsistencies, and workflow issues as they arise.

Scope of Services

1. Technical Support and Troubleshooting

The contractor will provide ongoing support to address issues encountered during the daily use of the TCID Geospatial Tools, including:

• Errors, crashes, or unexpected behavior
• Problems encountered during linking, delta polygon creation, snapping, rebuilding water rights, or quality-control processes
• Communication or synchronization issues between the GIS datasets and the SQL Server database

Support will be delivered through the following communication channels:

• Phone – for immediate, real-time technical support
• Microsoft Teams – for screen sharing, collaborative troubleshooting, and live review of spatial or workflow issues
• Email – for submitting issues, sharing screenshots or logs, communicating resolutions, and documenting updates

The contractor will reproduce issues when possible, identify root causes, propose temporary workarounds when necessary, and apply permanent corrective actions.

2. Maintenance and Compatibility with ArcGIS Pro Updates

To ensure consistent tool performance as Esri publishes new ArcGIS Pro releases, the contractor will:

• Review each major ArcGIS Pro update for impacts on tool functionality
• Update, refactor, or patch tool components affected by API or geoprocessing changes
• Test all tool functions within updated environments to confirm compatibility
• Implement fixes required to maintain stable operation

3. Issue-Driven Code Fixes and Adjustments

The contractor will:

• Correct defects or performance issues identified during normal tool use
• Modify workflows or internal logic where necessary to resolve operational problems
• Improve tool stability or responsiveness when tied to specific issues

4. Support for Data Integrity and Quality Control

The contractor will:

• Assist with interpreting and troubleshooting quality control outputs
• Verify correct identification of stacked, holed, inconsistent, or unmatched polygons
• Ensure spatial QC result layers continue to function properly following ArcGIS Pro updates or tool modifications

Deliverables

• Corrective code updates and issue resolutions
• Compatibility patches related to ArcGIS Pro updates
• Monthly support activity summaries
• Updated documentation when fixes materially modify workflows or tool behavior

Support Hours and Availability

The contractor will provide a defined number of support hours per month (e.g., 4 hours per month). Hours do not roll over and are billed monthly. Please provide any alternate billing rates (e.g. holiday, travel, or overtime rates).

Additional hours require prior authorization from NDWR.

Submission

Quotes are submitted through NevadaEPro at https://nevadaepro.com. All times in NevadaEPro are Pacific Standard Time. After the bid opening date and time no quotes can be submitted.

Schedule

A schedule will be finalized at the time of contract execution.

Cost Proposal

The contractor will perform the services and provide the deliverables described above at the agreed-upon hourly rate. Monthly invoices will breakdown hours by the categories in the above list.

• 70% – Ongoing Support, Maintenance, and Troubleshooting
• 20% – Compatibility Updates (ArcGIS Pro and related components)
• 10% – Project Management