Omnissa Workspace ONE Reseller Bid

The purpose of this Solicitation is to obtain competitive pricing from authorized Omnissa resellers for the Workspace ONE licenses, subscriptions, support, renewals, and related services identified herein for Western Carolina University.

Western Carolina University currently utilizes Omnissa Workspace ONE and is not soliciting a replacement, alternative, redesign, migration, or reimplementation of the Workspace ONE solution. This solicitation is being conducted to competitively select an authorized Omnissa reseller to provide the Workspace ONE licenses, subscriptions, support, renewals, and related services identified herein.

The awarded Vendor shall furnish the specified Omnissa products and services for WCU's existing Workspace ONE environment. Except where specifically identified in this solicitation, the scope does not include replacement, redesign, migration, or reimplementation of WCU's existing Workspace ONE environment.

This solicitation is brand-specific to Omnissa Workspace ONE. Vendors shall offer only the Omnissa Workspace ONE products and SKUs identified in this solicitation. Alternate, substitute, or functionally equivalent products will not be accepted.

Reseller support and account management

• Be an authorized Omnissa reseller at the time of offer submission and maintain authorized Omnissa reseller status throughout the Contract term.
• Accurately process WCU orders for licenses, subscriptions, maintenance, support, renewals, and other products or services included in the Contract.
• Coordinate with Omnissa, as necessary, to resolve licensing, entitlement, subscription, renewal, and manufacturer-support issues affecting WCU.
• Provide escalation assistance and serve as WCU's reseller point of contact for matters requiring coordination with Omnissa.
• Provide timely notice to WCU of known licensing changes, product retirements, end-of-support announcements, or other changes communicated by Omnissa that materially affect products or services purchased under the Contract.
• Coordinate license and support renewals to avoid an unintended lapse in WCU's existing Workspace ONE licensing or support coverage.
• Provide WCU with applicable order confirmations, license entitlement information, renewal documentation, invoices, and other documentation necessary to administer the Contract.
• Provide professional services only when specifically authorized by WCU through a purchase order, Statement of Work, or other written authorization.
• Designate a primary account manager to serve as WCU's principal point of contact throughout the Contract term and provide timely notice of any change in that designation.

WCU's current estimated requirement is approximately 4,100 licenses of each SKU. This quantity is provided for bid evaluation and planning purposes only and does not constitute a guaranteed minimum or maximum purchase quantity.

**Submission:** Submit one (1) signed, original electronic offer through Western Carolina University's Bonfire procurement portal at https://wcu.bonfirehub.com. Include the signed *Execution Page* with the remaining pages of the solicitation in one PDF. Failure to return a signed offer shall result in disqualification. No offers are able to be uploaded in Bonfire after the deadline/bid opening date and time.

Bids will be opened over Microsoft Teams at **02:00 PM ET on 11/23/2026**.

It is the general intent to award this contract to one (1) Vendor. Award will be based on Best Value Analysis, Lowest Price Technically Acceptable Source Selection Method in accordance with 09 NCAC 06B. 0302 Information Technology Procurement.

A contract awarded pursuant to this IFB shall have an effective date as provided in the Notice of Award. The term shall be one (1) year and will expire upon the anniversary date of the effective date unless otherwise stated in the Notice of Award, or unless terminated earlier. The State retains the option to extend this contract for two (2) additional one (1) year periods at its sole discretion.

Offer valid for sixty (60) days from date of offer opening unless otherwise stated.