Ng911 Che Services

The purpose of the NG911 call handling equipment services ITQ is to qualify responsible and responsive Contractors to provide comprehensive vendor-hosted NG911 CHE services which encompasses hardware, software, implementation, and 24 hours a day, 7 days a week support for Pennsylvania’s Public Safety Answering Points (PSAPs).

This ITQ is managed and administered by the Commonwealth of Pennsylvania, Pennsylvania Emergency Management Agency.

This category includes the various services required to provide, implement, install, secure, and maintain a statewide vendor hosted Next Generation 911 Call Handling Equipment Service which supports multiple Public Safety Answering Points (PSAPs) based on commonly adopted industry standards, a current listing of the industry standards are included in *Attachment C*.

The CHE Services include

• a contractor provided geo-diverse common core hosting environment and components necessary for the PSAPs to utilize the service;
• the hardware and software components necessary to receive and process 911 requests for public safety assistance regardless of the method used to make requests, such as voice calls, video calls, texts, TDD/TTY, RTT or data-only requests;
• the capabilities for the PSAP to call back abandoned or disconnected callers, initiate outbound calling or text messages, and prioritize incoming calls through the use of automatic call distribution;
• the necessary interfaces to integrate the statewide NG911 System, statewide ESINet, statewide Management Information System, and existing or new PSAP applications for 10-digit call receiving and processing, Computer Aided Dispatch, radio systems, Geographic Information Systems (GIS), and long-term recording;
• emerging technologies which operate outside of the NG911 system such as but not limited to transcription, translation, call summarization, live stream video, and multimedia sharing;
• administrative and user training through a variety of means;
• the activities necessary to successfully test and migrate PSAPs to the Service; and
• 24 x 7 x 365 support.

Any contract issued to qualified Contractors, as a result of this ITQ, shall commence on the Contract Effective Date and shall end **ten (10) years** after contract effective date. There will be an optional **one (1) year** renewal for the Contract after the ten (10) year term.

Each Contractor that meets the minimum qualifications will be awarded a contract. Award of a contract to a Contractor is not a guarantee of business. Commencement of work cannot begin until a Purchase Order (PO) is received.

Contractors will be required to complete *Attachment B, NG911 CHE Services Solution Questionnaire*.

PEMA will make a best value selection based upon the criteria set forth in the RFQ.

QUALIFICATIONS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER.