Request for Proposals (RFP) for Quality Assurance Testing Services

The County’s objective in issuing this Request for Proposals (RFP) is to establish agreements with one or more qualified contractors to provide quality assurance (QA), testing, and related consulting services on an as-needed basis in connection with software and related technology used by the County. Services may support a range of County initiatives, including the planning, design, implementation, integration, enhancement, and ongoing maintenance of software-as-a-service (SaaS) and other technology systems, as well as other County applications, business processes, and operational initiatives requiring structured testing and quality assurance support.

The County does not guarantee a minimum volume of work; specific assignments within the scope of this RFP, duration, and staffing needs will be established through individual contracts.

Selected contractor(s) may be engaged to provide experienced QA testers, test leads, and related subject-matter support to lead or augment County project teams. Services may include developing and executing test strategies, test plans, test cases, test scripts, and test data; conducting functional, regression, integration, system, user acceptance, accessibility, performance, and other appropriate testing; documenting and tracking defects; coordinating testing activities among County staff, vendors, and other stakeholders; validating defect resolutions; supporting user acceptance testing; and providing testing status reports, recommendations, and other deliverables necessary to support successful project implementation and system quality.

The County is looking for one or more Quality Assurance (QA) testers. The QA tester is responsible for ensuring the quality, functionality, and reliability of a software platform application and configurations before they are deployed to production environments. They work with County subject matter experts, vendor developers, other QA testers, business/systems analyst, and other stakeholders to ensure that solutions meet business requirements and are free of defects.

QA Tester Responsibilities:

• Requirement Analysis: Collaborate with County and vendor staff, and stakeholders to understand business requirements, user stories, and technical specifications, translating them into detailed test cases.
• Test Planning and Execution: Design, write, and execute comprehensive test cases for all functionalities, features, and bug fixes related to the platform functionality
• Types of Testing: Perform various types of manual testing, including functional, regression, integration, user acceptance testing (UAT), security, and performance testing.
• Defect Management: Identify, document, track, and report application defects/bugs using bug tracking system and work closely with vendor QA testers to ensure timely resolution and verification of fixes.
• Configuration and Customization Validation: Validate platform configurations (e.g., custom objects, fields, layouts, flows, validation rules, permission sets) and custom Apex code to ensure they function as expected and align with requirements.
• Integration Testing: Ensure seamless and accurate data exchange between system platform(s) using APIs (REST) and tools like Postman if appropriate.
• Data Validation: Verify data integrity and accuracy during data migration or routine operations using tools like Data Loader and database queries (SOQL/SQL).
• Collaboration and Communication: Provide testing status updates and reports, and support County users during Integration Testing and UAT.

Proposals must be electronically received by **12:00 pm, on Friday, November 13, 2026** via eProcurement system. Allow sufficient time for the upload to complete by the Due Date and Time. Partial uploads will automatically terminate, and proposals will be rejected. [...] The Fee Proposal should be submitted as a separate PDF file from the Technical Proposals detailed in Required Documents.

The County anticipates entering into a time and materials contract with a cap on the County's maximum fiscal obligation (not to exceed) amount for a set period of time.

The proposals will be evaluated by a selection committee with relevant expertise. Proposers with the highest scoring proposals may be interviewed by the committee to make the final selection. [...] Proposer's relevant organizational experience and demonstrated past performance: **30** points. Qualifications, depth and breadth of proposed personnel pool: **45** points. Price: **25** points.

The agreement shall have a term of three (3) years. There will be no pre-proposal conference or site visit for this project.