Multi Function Device Support Services

Roswell Park Comprehensive Cancer Center is seeking proposals from New York State Certified Minority- and Women-Owned Business Enterprises (MWBEs) or Service Disabled Veteran Owned Businesses (SDVOBs) only to provide Managed Print Services (MPS) and Multifunction Device (MFD) Support Services for its fleet of Ricoh multifunction devices.

The selected contractor will provide comprehensive fleet management and support services, including proactive device monitoring, break/fix maintenance, consumables management, asset lifecycle management, installation and relocation services, reporting, and continuous optimization of the print environment. The engagement supports approximately 460 contracted devices and includes support for designated networked and non-contracted Ricoh devices.

Services will include dedicated onsite support personnel, factory-trained Ricoh-certified technicians, fleet-wide monitoring, ServiceNow-based incident management, preventative maintenance, toner and parts management, inventory tracking, quarterly business reviews, training, and strategic recommendations to improve operational efficiency and reduce costs.

Firms responding to this solicitation must be currently certified by the New York State Department of Economic Development as an MWBE at the time of proposal submission. Additional information, qualification requirements, and proposal instructions will be provided in the solicitation document.

If you meet the above criteria and are interested in submitting a proposal, please email Rob Henschel @ rob.henschel@roswellpark.org with RFP #27-26 in the subject line.

SDVOB Goal: 6.00%. Total MWBE Goals: 30.00%.