RFP #27-21-ADM TEMPORARY EMERGENCY SHELTER SERVICE PROVIDER AND FACILITY

The purpose of Cumberland County, North Carolina, in issuing this Request for Proposals (RFP) is to find innovative approaches from qualified experienced organizations and businesses in providing services and support for a temporary emergency homeless shelter in Cumberland County NC.

The base proposal shall provide a turnkey temporary emergency shelter with a total contracted capacity of seventy (70) persons, including children. At least thirty (30) approved beds shall be operational within thirty (30) calendar days after full execution of the contract, and all seventy (70) approved beds shall be operational within ninety (90) calendar days after full execution.

The County welcomes the responses of all legally qualified vendors, including service providers, as well as competitive providers, nonprofit organizations, and other entities that are interested in partnering with the County.

The County seeks temporary emergency shelter capacity for individuals and families with children affected by displacement and shelter closures. The selected CONTRACTOR shall provide the facility, staffing, supplies, and services necessary to meet the capacity and opening requirements in Section 1.0. The shelter shall operate twenty-four (24) hours per day, seven (7) days per week, including holidays, throughout the approved operating period.

The provider shall submit a mobilization and opening plan identifying site approvals, improvements, recruitment, training, startup purchases, and the schedule for opening thirty (30) and seventy (70) beds.

Minimum operating services

The CONTRACTOR shall provide staffed intake, safe sleeping accommodations, three meals and two snacks daily, drinking water, bathrooms, showers, hygiene supplies, laundry access, cleaning, waste removal, pest control, and secure storage for resident belongings.

The CONTRACTOR shall provide housing-focused assessment, case management, housing navigation, benefits and service referrals, and coordination with the local Continuum of Care and referral system.

The CONTRACTOR shall maintain written procedures for fire and evacuation, severe weather, medical and behavioral-health emergencies, overdose response, infection control, violence, missing children, and continuity during facility or utility failures.

The CONTRACTOR shall maintain a daily census of approved, available, occupied, and unavailable beds and make current vacancy information available to the County and approved referral partners. A monthly performance report shall be submitted within fifteen (15) calendar days after month-end [...].

The shelter facility must be located within Cumberland County, North Carolina.

**Submission method:** Proposals must be emailed to hskeens@cumberlandcountync.gov and received on or before **November 9, 2026, at 4:00 PM Eastern Time**. Subject line: RFP #27-21-ADM Temporary Emergency Shelter Service Provider and Facility. Proposals received after the deadline will be rejected.

All proposal addendums and/or corrections will be posted on the Cumberland County Vendor Self Service site https://cumberlandcountync.munisselfservice.com/vss/Vendors/VBids/Default.aspx .

Evaluation criteria

• Qualifications and Relative Experience of Firm 30 points
• Qualifications and Experience of Staff 20 points
• Respondents Technical Approach 20 points
• Respondents Internal Training 5 points
• Innovative Approaches and Program Model 5 points
• Cost Proposal 20 points
• Facility Building Requirements 20 points

RFP will be awarded based on best overall value method of award.

Contract term

The initial contract term shall be two (2) years beginning on the date of full execution by both parties, unless a different effective date is expressly stated in the executed contract. The County may, in its sole discretion and subject to appropriation, renew the contract for one additional year by written agreement.

Insurance

The proposal shall identify existing and proposed coverage for commercial general liability, workers compensation and employers liability as applicable, automobile liability when transportation is provided, professional liability when professional services are furnished, and abuse or molestation coverage appropriate to services involving children or vulnerable adults.

The CONTRACTOR will be paid net thirty (30) calendar days after the CONTRACTOR'S invoice is approved by the COUNTY.