Request for Competitive Sealed Proposals - Unified Digital Experience (UDE) Follow Solicitation

The City of San Antonio’s Information Technology Services Department is seeking proposals for a long-term Unified Digital Experience (UDE) that is a single, unified digital entry point through which residents can identify and access services across the City and all SmartSA Partner agencies. Rather than navigating multiple agency websites independently, residents will be guided to the correct service, provided contextual information, and directed toward completing a service interaction. This covers services such as starting a business, setting up utilities, applying for permits, accessing transit, and similar services beyond the scope of 311 reporting.

The City of San Antonio’s Information Technology Services Department is seeking proposals for a long-term Unified Digital Experience (UDE) that is a single, unified digital entry point through which residents can identify and access services across the City and all SmartSA Partner agencies. [...] This covers services such as starting a business, setting up utilities, applying for permits, accessing transit, and similar services beyond the scope of 311 reporting.

To view this solicitation, go to the SAePS portal; https://supplierservice.sanantonio.gov/irj/portal

If you have not completed the City’s SAePS Vendor Registration, you must do so in order to view the solicitation and submit a response.

Respondents may submit written questions concerning this RFCSP to the Staff Contact Person listed below until **4:00 p.m., Central Time, on October 29, 2026**. Questions received after the stated deadline will not be answered. All questions shall be sent by e-mail. Questions submitted and the City’s responses will be posted with this solicitation.

Respondents are prohibited from contacting 1) City officials, as defined by §2-62 of the City Code of the City of San Antonio, regarding the RFCSP or proposal from the time the RFCSP has been released until the contract is posted for consideration as an agenda item during a meeting designated as an A session; and 2) City employees from the time the RFCSP has been released until the contract is approved at a City Council “A” session.