Outside Parking Enforcement

The City of Palo Alto is seeking proposals from qualified firms to provide services for CITY is contracting with CONSULTANT to operate the Parking Enforcement Program for Residential Preferential Parking (RPP) Districts in the City of Palo Alto and is also soliciting proposals for additional specified parking program enforcement tasks as additional add-on services.. The required services and performance conditions are described in the Scope of Work (or Services).

Project Description

CITY is contracting with CONSULTANT to operate the Parking Enforcement Program for Residential Preferential Parking (RPP) Districts in the City of Palo Alto and is also soliciting proposals for additional specified parking program enforcement tasks as additional add-on services.

TASK 1: ONBOARDING AND STARTUP – 30 DAYS

CONSULTANT will provide the appropriate and necessary training to CONSULTANT’s staff (“staff”) who work under this Agreement, relevant to their respective job duties. CONSULTANT shall maintain complete training records for each staffer, as well as any other records prescribed by law or CITY policy as appropriate. [...] All staff are to complete and pass required training prior to starting service, and the training procedures must be approved by the CITY. The time period from CITY’s notice to proceed to start of enforcement shall not be less than thirty (30) days.

CONSULTANT will provide a training plan upon receiving notice to proceed from the CITY.

TASK 2: PERSONNEL

CONSULTANT will ensure that all new staff meet all CITY of Palo Alto and CONSULTANT employment requirements as listed below. Staff must be paid in full compliance with the City of Palo Alto Minimum Wage Ordinance. Proposers must include their wage and benefits plan in their proposal to ensure they can attract and retain reliable workers.

CONSULTANT must maintain a dedicated minimum on-street staffing floor consisting of 1.0 FTE Supervisor, 4.0 FTE Parking Enforcement Officers, and a pre-trained relief pool. In the event of an unscheduled absence, sick call, or early departure, CONSULTANT shall dispatch a qualified replacement from the relief pool to the assigned beat within three (3) hours of notification.

TASK 3: PARKING ENFORCEMENT DUTIES AND PERFORMANCE METRICS

CONSULTANT will be responsible for issuing citations for parking permit violations within the RPP Districts listed in Task 5. [...] The Patrols must operate under a mandatory City shift window (08:00 to 18:00, Monday through Friday). Downtown Zones 1–10 and all outlying residential districts must receive a minimum of two (2) complete patrol sweeps every enforcement day.

CONSULTANT will meet with CITY’s staff to review weekly status reports with Parking Operations Lead and other staff as necessary, and monthly progress meetings and delivery of updated monthly and cumulative reporting spreadsheets, tracking qualitative and quantitative performance metrics.

Submission

All proposals shall be submitted electronically through the City’s electronic procurement system (OpenGov) at: https://procurement.opengov.com/portal/palo-alto-ca

Proposals shall be in a submitted status no later than **3:00 pm on Monday, December 7, 2026**. The e-procurement system will not accept any proposals after the specified close time.

Questions or comments regarding this RFP must be submitted to the Questions & Answers section of this project listing on OpenGov.

Contract Type and Payment

It is anticipated that the agreement resulting from this solicitation, if awarded, will be a Not-To-Exceed Budget Per Task form of contract. Progress payments will be based on a percentage of project completed.

Financial Stability

Proposers are required to establish to the City’s satisfaction that they are financially stable and can complete the obligations of a contract resulting from this solicitation.

Insurance

The selected Proposer(s), at Proposer’s sole cost and expense and for the full term of the Agreement or any extension thereof, shall obtain and maintain, at a minimum, all of the insurance requirements outlined in this RFP and its attachments.