Computer-Aided Dispatch (CAD) System

Lincoln County, Georgia (the "County") is soliciting sealed proposals from qualified vendors to furnish, install, configure, test, train, and support a modern, Next Generation 911 (NG911)-capable Computer-Aided Dispatch (CAD) system for the Lincoln County E911 Communications Center (the "Center").

The successful Offeror shall provide a complete turnkey solution, including all required hardware, software, licensing, implementation services, training, documentation, testing, warranty, and ongoing maintenance.

The selected vendor ("Offeror") shall provide a complete, turnkey CAD solution, including all hardware, software, licensing, interfaces, installation, configuration, data conversion (if applicable), testing, training, documentation, and warranty/maintenance support necessary for a fully operational system supporting three (3) dispatch positions and a management position, as described in this RFP. The Scope of Work includes, at minimum:

• Delivery, installation, and configuration of a CAD system supporting three (3) concurrent dispatch positions.
• All interfaces described in Section 5, Technical Requirements, including the Motorola CallWorks ECW telephony interface, the RapidSOS interface, and the ANI/ALI feeds.
• A mapping/GIS component integrated with CAD for call and unit location display.
• Mobile data capability for field units, including Mobile Data Terminals (MDTs) and support for current available mobile/field device technology. Procuring MDTs or other field devices is NOT a part of this RFP, but the County needs to ensure the new CAD has the capability to adequately interface with those devices.
• Conversion of existing data from the County's current CAD system (Ryzyliant EZ911), offered as an optional line item as described in Section 8.
• Project management, system testing/acceptance testing, and cutover planning.
• Training for Dispatch personnel, administrators, and IT staff.
• Ongoing maintenance and technical support, priced per Section 8.
• System documentation, including administrator and user manuals.
• Ability to expand to a fourth Dispatch position.

Submission

Proposals must be received no later than **December 30, 2026, at 2:00 PM (ET)**. Late proposals will not be considered. Offerors shall submit five (5) hard copies and one (1) electronic copy (USB drive which won't be returned) of their proposal. Pricing is to be provided on the form in *Attachment A*.

Evaluation

Proposals will be evaluated by a County evaluation committee based on the following criteria:

| Criterion | Weight |
| --- | --- |
| Compliance with technical requirements (Section 5) | 30% |
| Vendor qualifications, references, and installation history (Section 6) | 20% |
| Implementation plan and proposed schedule | 15% |
| Training and ongoing support/maintenance approach | 10% |
| Total cost of ownership (Section 8) | 25% |

The County reserves the right to request oral presentations, demonstrations, or site visits from one or more Offerors as part of the evaluation process, and to reject any or all proposals in the County's best interest.

Insurance

• Statutory Worker's Compensation Insurance
• Comprehensive General Liability Insurance: **$1,000,000** limit of liability per occurrence for bodily injury and property damage
• Auto Liability Insurance: **$500,000** limit of liability per occurrence for bodily injury and property damage
• Professional Liability Insurance - **$1,000,000** limit

*Federal Work Authorization Program Affidavit* required for the Offeror and a separate form will be required for all subcontractors.