RFP for Electronic Premises Security Card Access

Washington County seeks a qualified integrator to provide ongoing maintenance, support and repair of its electronic access control system, covering both the Software House CCURE 9000 software and all field hardware. The County is seeking a contract not to exceed **$175,000** over a maximum of five years. These services will go through the RFP solicitation process every five (5) years at minimum.

The successful Contractor will have the ability to perform all the functions below. Contractors who cannot provide the full range of requested services may submit a proposal, but must clearly note any services listed in this request which would not be provided.

In scope: software support and upgrades, hardware repair and replacement, preventive maintenance, credential supply and programming, help desk, emergency response, documentation and training, new door installations (Section 2.1.3).

Mandatory Services

• Vendor shall procure, renew and manage the Software House SSA for all CCURE licenses for the full contract term, with no lapse in coverage.
• Vendor shall install all CCURE service packs, hotfixes and security patches within thirty days of release (critical security patches within seven days), after testing.
• Vendor shall support and maintain existing integrations: MorphoWave Hand Geometry systems, HR Feed, PIN pad integration, Comtech including CCURE APIs and import utilities.
• Vendor shall repair or replace failed iSTAR controllers, I/O and reader modules, and power supplies with like-for-like or Washington County-approved equivalents.
• Vendor shall repair or replace HID readers and restore operation within the SLA in Section 2.2.
• Vendor shall supply secure Indala proximity cards, fobs and composite/printable cards in Washington County's existing format (PN FPCRD-SSSMW-000, facility code 23) and number range.
• Vendor shall provide a single help desk number, email and ticket portal, and a ticket number for every request.
• Vendor shall install new access-controlled doors on request, priced per door from the unit-price schedule in Appendix G – Fee Schedule, with each project quoted and approved before work starts.
• Vendor shall submit with its proposal a transition plan: discovery, build, data migration, controller cutover, testing, acceptance and rollback, with a schedule of no more than 90 days (new vendor only).
• Vendor shall report any suspected security incident affecting the system within 24 hours.

Deliverables

Vendor shall provide 24/7/365 support and meet these response and restoration times; propose credits for missed SLAs.

| Priority | Remote response | On-site arrival | Restore / workaround |
| --- | --- | --- | --- |
| P1 – Critical | 30 min | 4 hrs | 8 hrs |
| P2 – High | 2 hrs | Next business day | 2 business days |
| P3 – Normal | 1 business day | Scheduled | 5 business days |
| P4 – Planned | 2 business days | Scheduled | As agreed |

Submission

All proposals must include Proposal Content set forth in Section 3 and be sent electronically to the County Authorized Representative. Contractors must submit to the e-mail address above with a subject line clearly marked as Card Access, no later than November 20, 2026 at 4:00 CST. Late submittals will not be considered.

Proposals will be limited to no more than seven (7) pages in length, excluding a cover sheet, a cover letter, table of contents, and appendices. The font shall be no smaller than 11-point. Proposal must be combined as one document, except for the separate fee schedule to ensure fees can be evaluated independently from technical and qualification components.

Evaluation

| Evaluation Criteria | Points |
| --- | --- |
| Expressed understanding of the services and requirements of this RFP | 30 |
| Qualifications and Experience | 40 |
| Cost | 20 |
| References | 10 |
| Total | 100 |

Insurance

• Commercial General Liability with Contractual liability coverage in the amount of $1,500,000 per occurrence with a $3,000,000 aggregate.
• Cyber Liability coverage in the amount of $2,000,000 per wrongful act or occurrence with a $4,000,000 annual aggregate.
• Automobile coverage in the amount of $1,500,000 on a combined single limit basis and include hired and non-owned.
• Worker's Compensation in statutory amount (if applicable).

Contract Term

Commencement Date 1/1/27; Completion Date 12/31/31.