RFP for Electronic Premises Security Card Access

Washington County seeks a qualified integrator to provide ongoing maintenance, support and repair of its electronic access control system, covering both the Software House CCURE 9000 software and all field hardware. The County is seeking a contract not to exceed **$175,000** over a maximum of five years. These services will go through the RFP solicitation process every five (5) years at minimum.

The successful Contractor will have the ability to perform all the functions below. Contractors who cannot provide the full range of requested services may submit a proposal, but must clearly note any services listed in this request which would not be provided. Contractors are also encouraged to highlight any services for which they possess particularly notable qualifications.

In scope: software support and upgrades, hardware repair and replacement, preventive maintenance, credential supply and programming, help desk, emergency response, documentation and training, new door installations (Section 2.1.3).

Hosting: The CCURE application is maintained on site by the incumbent vendor at the Washington County Government Center. If a vendor other than the incumbent is awarded, the new vendor shall work with the incumbent vendor for a smooth migration of administrative credentials and transition of documentation and information.

**Mandatory** services include software support for CCURE 9000, hardware support for controllers, HID readers and Indala credentials, new door installations, transition and system migration, and cybersecurity, compliance and reporting.

Vendor shall provide 24/7/365 support and meet these response and restoration times; propose credits for missed SLAs.

| Priority | Remote response | On-site arrival | Restore / workaround |
| --- | --- | --- | --- |
| P1 – Critical | 30 min | 4 hrs | 8 hrs |
| P2 – High | 2 hrs | Next business day | 2 business days |
| P3 – Normal | 1 business day | Scheduled | 5 business days |
| P4 – Planned | 2 business days | Scheduled | As agreed |

**Submission method:** All proposals must include Proposal Content set forth in Section 3 and be sent electronically to the County Authorized Representative, christina.mastro@washingtoncountymn.gov. Contractors must submit to the e-mail address above with a subject line clearly marked as Card Access, no later than November 20, 2026 at 4:00 CST. Late submittals will not be considered.

Proposals will be limited to no more than seven (7) pages in length, excluding a cover sheet, a cover letter, table of contents, and appendices. The font shall be no smaller than 11-point. Proposal must be combined as one document, except for the separate fee schedule to ensure fees can be evaluated independently from technical and qualification components.

Evaluation criteria

| Evaluation Criteria | Points |
| --- | --- |
| Expressed understanding of the services and requirements of this RFP | 30 |
| Qualifications and Experience | 40 |
| Cost | 20 |
| References | 10 |
| Total | 100 |

The Contractor with the highest evaluated score will be selected.

**Insurance:** Commercial General Liability with Contractual liability coverage in the amount of $1,500,000 per occurrence with a $3,000,000 aggregate. Cyber Liability coverage in the amount of $2,000,000 per wrongful act or occurrence with a $4,000,000 annual aggregate. Automobile coverage in the amount of $1,500,000 on a combined single limit basis and include hired and non-owned.

Commencement Date 1/1/27; Completion Date 12/31/31.