Pre-Employment/Promotional Testing for Emergency Communications

The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which to contract for the following services:

Pre-Employment/Promotional Testing for Emergency Communications (911)

The purpose of this Request for Proposals (RFP) is to procure a comprehensive 911 pre-employment testing software platform that evaluates key competencies required for Public Safety Telecommunicator (PST) candidates. The software should reliably measure job-related cognitive, technical, and situational skills in alignment with industry expectations for 911 call-taking and dispatch roles.

The selected solution must include validated assessments that measure, at minimum, the following competencies:

• Map Reading & Spatial Orientation
• Reading Comprehension
• Typing Speed & Accuracy: Timed assessments for keyboarding speed measured in keystrokes per hour and accuracy thresholds. Must include both standard typing tests and listen-and-type components.
• Computerized Data Entry Accuracy
• Multi-Tasking
• Advanced Decision-Making / Judgment
• Oral Comprehension / Listening Accuracy
• Cross-Referencing Skills
• Basic Mathematics
• Critical Thinking
• Memory Recall

Optional Additional Testing Capabilities for Promotions

• Written Communication Assessment
• Oral Communication Assessment
• Mentor, Coaching, and Leadership Abilities
• Evaluation of Performance in Fast Paced, Stressful Environments
• Strategic & Critical Decision Making

Additional Functional Requirements

The software platform must support:

• Customization & Configurability
• Validation & Compliance
• Reporting & Scoring
• Security & Data Protection: If Cloud based, data must be stored within the United States
• Remote testing capabilities with proctoring option

Deliverables

Vendors must provide:

• Full description of assessment modules.
• Documentation on scoring methodology and validation research.
• Sample reports and administrative dashboards.
• 3 customer references
• Implementation timeline and training plan.

All information related to this solicitation, including any addenda, will be posted to the North Carolina electronic Vendor Portal (eVP) at https://evp.nc.gov/.

Proposals must be enclosed in an envelope or package and clearly marked with the name of the submitting company, the RFP number and the RFP Title. Proposers must submit:

• one (1) signed original;
• one (1) electronic version of the signed proposal and;
• three (3) copies of the signed proposal.

The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF) on a USB Flash Drive. Both hard copy and electronic versions must be received by the City on or before **11/13/2026 no later than 5:00PM EST**. **LATE PROPOSALS WILL NOT BE ACCEPTED**.

All questions related to this solicitation must be submitted in writing (via email) - questions submitted via telephone will not be answered.

Proposals are evaluated on: Corporate Background and Experience (20), Firm Financial Stability (20), Project Understanding (20), Project Approach (15), Team Firm Experience (10), Proposed Cost (15). The maximum interview/demonstration points a Proposer can receive is five (5) points.

The details of the contract term and any options to renew or extend the contract, will be stated in the contract issued by the City.