RCPAC On-Call Maintenance Services for Door Systems Repair, Maintenance, and Related Services

The City of Raleigh (COR) is solicitating proposals from one or more contractor(s) with which to contract for the following on-call maintenance services for the Raleigh Convention and Performing Arts Complex:

Establish a contract with one or more qualified door repair contractors to provide on-call, as-needed troubleshooting, repairs, preventative maintenance, inspections, and modifications for door systems and assemblies throughout all Complex facilities. These services will reduce operation disruptions and ensure the Complex provides safe and reliable facilities for daily place of business, public assemblies, conventions, performances, and special events.

The purpose of this Agreement is to establish a contract with one or more qualified door repair contractors to provide on-call, as-needed repair, maintenance, inspection, troubleshooting, and modification services for door systems and door assemblies throughout the Atlantic Union Bank Convention Center and Red Hat Amphitheater. Additional locations may be added with amendment agreed up and executed by all parties.

When contacted about a job to be performed under these contracts, the contractor must respond within **2 hours** for emergency request and within **24 hours** for non-emergency request. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, licenses, permits, training, and other items necessary to perform each task efficiently and safely.

The contractor will provide a written estimate and a current certificate of insurance for each job. The estimate shall include separate lines including labor, materials, and special equipment/rentals needed to complete work prior to commencement of any work under this contract. A separate PO will be issued for each on-call job as needed.

Core Requirements

The contractor shall furnish all labor, supervision, tools, materials, equipment, transportation, and incidentals necessary to complete services, appropriately and according to code, but not limited to:

• Installation of new door hardware and systems
• Routine and preventive maintenance services
• Troubleshooting, Diagnostics, and inspections
• Corrective and reactive repairs
• Adjustments and alignments
• Modifications and minor construction
• Emergency response services that impact operation/security of facilities
• Providing documentation/reports, to designated complex employees, for all completed services and repairs
• Providing recommendations and documentation for capital/upgrades.
• Providing redlined or as-built documentation, to designated complex employees, for modifications
• Provide designated complex employees manufacturers documents, warranties, and programming information for new installations.

Services shall include both mechanical and electrical components associated with commercial-grade door and access systems common in assembly-type facilities.

Proposals must follow the format as defined in Section 2 (PROPOSALS), and be addressed and submitted as follows: City of Raleigh, ATTN: Kendra Burgess, 500 South Salisbury Street, Raleigh, NC 27601.

Proposers must submit:

• one (1) signed original;
• one (1) electronic version of the signed proposal and;
• and (three) (3) copies of RFP# 274-2027-RCPAC-04 RCPAC On-Call Maintenance & Repair Services for Door System signed proposal.

The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF) on a USB Flash Drive. Proposals received after the RFP due date and time will not be considered and will be returned unopened to the return address on the submission envelope or package.

In a separate sealed envelope provide a minimum of (three)(3) complete copies of cost schedule.

The proposals received in response to this RFP will be evaluated and ranked by the evaluation committee in accordance with the process and evaluation criteria contained below. Weights: Corporate Background and Experience 20; Firm Financial Stability 20; Project Understanding 20; Project Approach 15; Team Firm Experience 10; Proposed Cost 15.

The Contract shall have an initial term of five (5) years, beginning on the date of the Contract award (the "Effective Date"). Insurance requirements for the City are identified in Appendix IV, Section 9.