Business Process Mapping

The Maricopa County Community College District (MCCCD) wishes to engage a consultant to map and assess current business processes in specified areas and identify opportunities to improve efficiency and effectiveness. This work should be guided by a student-centered approach, with process improvements ultimately designed to strengthen service delivery, reduce unnecessary barriers, and better support student access and success..

Whether or not MCCCD actually enters into any contracts, how many contracts it enters into, and how the work is awarded between those contracts are all at MCCCD’s discretion. Furthermore, MCCCD will use any awarded contracts on an as-needed basis, with no guarantee as to its actual spending under them.

Through information obtained in interviews, group discussions, analysis of policies and procedures, data and metric review, and review of other available materials, develop a current-state map of specified business processes. The type and level of detail of the process map will depend upon the subject matter and specific goals identified by the process owner.

Maps may include but not be limited to:

• Inputs and outputs
• Workflows, decision points, and lines of accountability/responsibility
• Swim lanes, particularly for processes with joint accountability/ownership
• Bottlenecks or areas of inefficiency such as delays, duplication, re-work, or steps that do not add value
• Volume of work product
• Average time per step
• Average cycle time (from start to end of process)
• Indications of steps required for external compliance

Create a future state map and provide detailed recommendations for process improvement designed to achieve the future state that reduces error rates, cycle time, and complexity while maintaining or improving upon requisite compliance requirements. Redesign of processes that directly or indirectly impact students should focus on improving student experience, engagement, and resources. Recommendations may include but are not necessarily limited to: changes to policy, process, procedure, automation, or outsourcing. Future state maps, along with any recommendations should consider existing laws, regulations and policies.

Deliverables

One of more of the following:

• Detailed process map of current state
• Summary and assessment of current process gaps, waste, or other inefficiencies
• Detailed future state process map
• Summary and recommendations for improving analyzed process, such as changes to workflow, procedures, roles, and responsibilities; automation; outsourcing
• Actionable and prioritized recommendations for achieving an optimal future state

MCCCD uses a portal hosted by Euna Procurement (formerly Bonfire) for accepting and evaluating proposals. [...] It shall be the responsibility of the Proposer to confirm that proposals contain all required documents and are submitted **electronically through the MCCCD Procurement Portal** located here: https://maricopa.bonfirehub.com/portal/?tab=openOpportunities

Your proposal must be completed and uploaded to our site no later than **3:00 P.M. (local time)**. Submissions after this date and time will automatically be rejected by the system.

No proposal shall exceed forty (40) typewritten pages in length plus any pricing schedule(s), exhibits, resumes, proposed draft revenue sharing agreement, or attachments.

It is the intent of the District to award a 1-year contract, with 4 optional renewals, for a total potential contract term of five (5) years.

Evaluation

All proposals meeting the criteria as presented in Steps One and Two will be evaluated with a "points-earned compliance matrix". [...] Specific areas that will be evaluated and scored: Past experience in providing comparable services to other clients; Responses to Minimum and Specific Requirements; Respondent Questionnaire responses; Pricing.

Insurance

Commercial General Liability: Each Occurrence $1,000,000; General Aggregate $2,000,000. Professional Liability, if applicable: Each Claim $2,000,000; Annual Aggregate $2,000,000. Network Security and Privacy Liability: not less than $5,000,000 per claim and annual aggregate.