Employee Wellness Platform

The City of Phoenix invites sealed offers for employee wellness platform services for a five-year contract with a one-year option to extend commencing on or about January 1, 2028 or the “Effective Date” which is upon award by City Council, conditioned upon signature and recording by the City Clerk’s department, as required by the Phoenix City Code, whichever is later [...].

The City of Phoenix ("City") is committed to supporting the health, well-being, and engagement of its employees and their eligible spouses/Qualified Domestic Partners (QDPs) through a comprehensive Wellness Incentive Program. [...] the City seeks to partner with a qualified vendor that can provide a secure, user-friendly, and comprehensive digital Wellness Platform along with related administrative services designed to promote healthy behaviors, increase participation in wellness initiatives, improve preventive care compliance, and enhance overall employee engagement and satisfaction.

The City maintains a workforce of approximately 15,000 full-time and part-time employees and currently offers a digital wellness platform through the City’s current vendor partner Personify Health as part of its comprehensive benefits program. Currently, approximately 3500 Participants receive the Wellness Incentive.

The selected vendor shall provide the technology, functionality, configuration, administration, reporting, data management, participant support, and account management necessary to effectively administer the City's Wellness Incentive Program.

The wellness platform shall provide Participants and designated City benefit liaisons access to a secure online wellness platform that supports:

• A secure online Health Risk Assessment (HRA) Questionnaire.
• Risk Calculation and personalized feedback.
• Participant PCP Visit Attestation digital form and HRA Completion Tracking functionality.
• A weekly attestation report to the City’s designated Wellness Team.
• Incentive and reward tracking functionality.
• Wearable device and activity tracker integration.
• Participant communication and engagement tools.
• Activity and Wellness challenge tracking by Segment Groups A and B.
• Wellness Education and content; e.g., recipes, articles, etc.
• Administrative dashboards.
• Real-time and scheduled reporting.
• Eligibility and enrollment management.
• Secure data exchange and file transfer capabilities.
• Appropriate privacy, security, accessibility, and regulatory compliance.
• Dedicated Account Management and technical support.
• Biometric screening data upload and integration.

The Contractor shall provide a secure online wellness platform, implementation services, configuration, integration, reporting, account management, Participant technical support, and related services necessary to operate the platform effectively throughout the term of the Agreement as approved by the City.

Eligible Employees may earn a wellness incentive of up to **$60 per month** based on completion of a Health Risk Assessment Questionnaire and a Participant PCP visit attestation by the employee and/or the Eligible Spouse or QDP under the City’s current wellness incentive program structure.

Required services under this Contract shall be fully implemented one-hundred twenty (120) days prior to Plan Year begin date of **January 1, 2028**.

Submission

All questions that arise relating to this solicitation should be directed via City’s Procurement Portal and must be received by the due date indicated in the Schedule of Events. The City will not consider questions received after the deadline.

All forms provided must be completed and submitted with the Offer. The signed and completed *Conflict of Interest and Transparency* form must be included or your Offer may be deemed non-responsive.

Minimum Qualifications

The qualified and responsive Offeror must meet all minimum qualifications listed below. Should an Offeror fail to meet one of the minimum qualifications identified, the Offer will be disqualified as non-responsive:

• Have been in operation for a minimum of five (5) consecutive years’ providing Employee Wellness Platform as set forth in the Scope of Work.
• Have a minimum of five (5) consecutive years’ experience providing the Services as listed in this Solicitation for private and public entities comparable in size to the City of Phoenix (approximately 15,000 full-time and part-time employees).

Exceptions

Compliance with the above format for Exceptions is mandatory.

Award and Term

It is the intent of this Solicitation to award one contract; however, the City reserves the right to award the Contract(s) to whomever best meets the criteria set out in this Solicitation. The City anticipates a five-year contract.