Cook County Health (Georgia) posted this RFP on Oct 16, 2026. Responses are due Nov 20, 2026. Category: Healthcare & Medical. Questions are due 2026-10-28 14:00. Solicitation number H26-25-037.
This bid was found on the agency's procurement portal. The portal's own text is not republished here; the summary below was written by ProposalWorkspace's AI from the bid documents. The full posting is on the portal - sign up free to get the link.
Summary fields on this page were extracted by AI from the bid documents. Always verify dates, amounts and requirements against the official solicitation.
Cook County Health seeks proposals from qualified and experienced Vendor(s) to provide Call Center Services for Central Fill Pharmacy.
The purpose of this Request for Proposals (RFP) is to solicit competitive proposals from qualified firms to provide comprehensive call center services for the Health System's Central Fill and Mail Order Pharmacy Program. CCH seeks a Vendor capable of delivering high-quality, patient-centered, and cost-effective services that support medication access, prescription fulfillment, patient engagement, and customer service activities.
The selected vendor will serve as an extension of CCH's pharmacy operations by providing comprehensive inbound and outbound call center support for patients, caregivers, providers, and internal pharmacy staff utilizing CCH’s mail order and central fill pharmacy services.
CCH Pharmacy is seeking proposals from qualified vendors to provide comprehensive pharmacy call center services in support of CCH’s Central Fill/Mail Order Pharmacy operations. The selected vendor shall provide customer service, pharmacy support, patient engagement, and care coordination services for patients, caregivers, providers, prescription health plans, and internal pharmacy staff.
The Vendor shall furnish all personnel, supervision, training, quality management, and operational support necessary to deliver services in accordance with applicable federal, state, and local regulations and Health System policies. [...] The Vendor shall provide scalable operations capable of supporting routine volumes, seasonal fluctuations, public health emergencies, system outages, and other surge events.
The Vendor shall provide 24 hours per day, 7 days per week call center services.
Services shall include inbound and outbound call support services, but are not limited to:
Inbound Services
Outbound Call Service
Deliverables
**Proposals must be uploaded** to https://cookcountyhealth.bonfirehub.com/portal/?tab=openOpportunities no later than **2:00 PM Central Time on November 20, 2026**. LATE PROPOSALS WILL NOT BE CONSIDERED.
CCH intends to award one contract for a period of three (3) years with two (2) optional extension periods of one (1) year.
Proposer shall submit a Pricing Proposal as a separate and distinct document from the Technical Proposal.
Complete and submit the Minority Business Enterprise (MBE) and Women-owned Business Enterprise (WBE) Utilization Plan. The Office of Contract Compliance has determined that participation for this specific contract is 35% MWBE participation.
Provide at least three (3) references where relevant projects were implemented.
Provide the summary audited financial statements for the last two fiscal years.
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Request For Proposal Call Center Services for Central Fill Pharmacy - Cook County Health, Georgia
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