J05P7600019 Telecommunications PBX Servers & ISI Accounting

The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) is requesting proposals for maintenance and technical support services for its PBX telephone systems and related equipment, software, and applications.

Services include ongoing system maintenance, troubleshooting, technical support, emergency maintenance, telephone system changes, employee training, and support for telecommunications billing and reporting services.

Only Master Contractors that have been awarded a contract under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162) are eligible to submit a proposal in response to this secondary competition Purchase Order Request for Proposal (PORFP).

FA I – Hardware, Associated Peripherals and Software

A quote for Software Assurance on Manufactured supported equipment as specified on attached spreadsheet. The prices quoted in this Functional Area will be for the period of February 23, 2027 through December 31, 2030.

FA II – Manufacturer’s Extended Warranty and Maintenance Services

Maintenance for PBX (Phone Systems) and peripheral equipment (GNAV Software, ACD, Voice Mail System, ISI Call Data, software, application and associated servers, etc.). (see attached spreadsheet)

• Provide continuous system and/or maintenance coverage provided on a monthly fixed fee basis for equipment and services.
• Provide technical support, including, but not limited to, troubleshooting, help desk, hardware, network, and vendor-provided third-party software-related services
• Provide an emergency call procedure to accommodate emergency maintenance.

FA III – Time and Material Labor

MAC (move, add, change) activity for services that are not covered under the Silver Service Level maintenance agreement.

End-user training to be provided by the Contractor to Agency personnel identified by the Agency Telecommunications Coordinator/Project Manager.

• Contractor will provide end-user training documentation.
• Contractor will provide System Administrator Training (agency designated employees) on the applicable equipment and software.
• Contractor will provide System Administrator documentation.

ISI Telemanagement - Client Billing

Maryland Transit Administration (MTA) utilizes lSI Telemanagement Solutions Inc. to perform its client billing. The Master Contractor must propose assuming the existing lSI Telemanagement Solutions Inc. services as a part of this proposal. Billing services use SMDR output. The Master Contractor will provide technical support in resolving SMDR issues and invoicing for the lSI services. The Master Contractor will be responsible for maintaining, repairing, and/or replacing buffer boxes.

Special Requirements

• The winning vendor shall provide an updated equipment inventory listing for each of the sites in the award. [...] This is due 60 days after award.
• The winning vendor shall provide Visio diagrams, showing the configuration of the PBX(s). [...] All diagrams are due 3 months after award.
• The winning vendor shall install any customer provided equipment, whether new, used or refurbished for any order requested.

Purchase Order Request for Proposal (PORFP) responses will be accepted through **e-mail** to the Agency Point of Contact listed in Section 2.

• All proposals must be **password protected** by the Offeror prior to submission.
• DO NOT SEND PASSWORDS WITH PROPOSAL E-MAIL.
• The password must be e-mailed separately from the proposal after the proposal due date.
• Proposals should be emailed to the POC, with separate technical and financial proposals. Technical proposals should be provided in a Word document, and financial proposals should be provided in an Excel document.

A Public Opening will be held on 11/12/2026 @ 1:00pm ET. Passwords for proposals should be sent to the Agency Point of Contact / Procurement Officer at least 1 hour prior to Public Bid Opening. Call-in information for Public Bid Opening: Phone number: 667-262-2962 Call-in ID: 129 161 473#

The evaluation criteria is based on the most advantageous PO Proposal considering both the technical and financial submissions shall be selected for PO award. In making this selection, technical merit has greater weight.

The maintenance contract will be effective with the issuance of the Agency’s Purchase Order (PO) to the contractor for the term as specified on the PO.

Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

Minority Business Enterprise (MBE) Goal for FA II & III: **25 %**. VSBE Goal: **2%**.