PORFP J05P7600020 - PBX Telecom IVR Maintenance

The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) is requesting proposals for PBX Telecommunications Interactive Voice Response (IVR) System Maintenance Services under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162).

Only Master Contractors that have been awarded a contract under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162) are eligible to submit a proposal in response to this secondary competition Purchase Order Request for Proposal (PORFP).

FA I – Hardware, Associated Peripherals and Software

• A quote for Software Assurance on Manufactured supported equipment as specified on attached spreadsheet.
• The prices quoted in this Functional Area will be for the period of February 23, 2027 through December 31, 2030.

FA II – Manufacturer’s Extended Warranty and Maintenance Services

• Maintenance for IVRs and peripheral equipment (Software, application, and associated servers, etc.). (see attached spreadsheet)
• The IVR integrates to the SV9500 PBX communications servers.
• Provide continuous system and/or maintenance coverage provided on a monthly fixed fee basis for equipment and services.
• Provide technical support, including, but not limited to, troubleshooting, help desk, hardware, network, and vendor-provided third-party software-related services
• Provide an emergency call procedure to accommodate emergency maintenance.

FA III – Time and Material Labor

• A quote for assuming MS Technologies Corporation services.
• IVR (Interactive Voice Response) System- MAC (move, add, change) activity for services that are not covered under the Silver Service Level maintenance agreement.
• End-user training to be provided by the Contractor to Agency personnel identified by the Agency Telecommunications Coordinator/Project Manager.
• Contractor will provide end-user training documentation.
• Contractor will provide System Administrator Training (agency designated employees) on the applicable equipment and software.
• Contractor will provide System Administrator documentation.

The winning vendor shall provide an updated equipment inventory listing for each of the sites in the award. [...] This is due 60 days after award.

The winning vendor shall provide Visio diagrams, showing the configuration of the IVR. [...] All diagrams are due 3 months after award.

**Est. Work Start Date:** 2/23/2027

**Est. Work End Date:** 12/31/2030

**Submission method:** Purchase Order Request for Proposal (PORFP) responses will be accepted through e-mail to the Agency Point of Contact listed in Section 2.

• All proposals must be password protected by the offeror prior to submission.
• DO NOT SEND PASSWORDS WITH PROPOSAL E-MAIL.
• The password must be e-mailed separately from the proposal after the proposal due date.
• A Public Bid Opening will be held on 11/12/2026 @ 11:00am ET. Passwords for proposals should be sent to the Agency Point of Contact / Procurement Officer at least 1 hour prior to Public Bid Opening.
• Proposals should be emailed to the POC, with separate technical and financial proposals. Technical proposals should be provided in a Word document, and financial proposals should be provided in an Excel document

The evaluation criteria is based on the most advantageous PO Proposal considering both the technical and financial submissions shall be selected for PO award. In making this selection, technical merit has greater weight.

**Minority Business Enterprise (MBE) Goal** for FA II & III: **25 %**. **VSBE Goal** for FA II & III: **2%**.

Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

A "No Bid" form must be completed and submitted by the bid due date and time if your firm elects not to bid.