RFP - Next-Generation Intranet Business Application for Harris County Constable Precinct 4

Harris County is seeking proposals from qualified vendor(s) to provide a Next-Generation Intranet Business Application for Harris County Constable Precinct 4. The term shall begin on or about January 1, 2027 and continue until go-live and all implementation services have been satisfactorily delivered and accepted or performed satisfactorily for the using department.

The Vendor shall migrate, modernize, implement, and provide ongoing support and maintenance for the Harris County Constable's Office, Precinct 4 Internal Business Application ("IBA"). The completed system shall preserve all required historical data and existing business functionality while providing enhanced search, workflow automation, administration, auditing, analytics, security, and system-management capabilities.

The Vendor shall provide all professional services, development, configuration, migration, testing, implementation, documentation, training, maintenance, and support necessary to successfully complete the project as described in this Specifications.

Discovery and Requirements Validation

The Vendor shall conduct a comprehensive Discovery process with Precinct 4 before final configuration and implementation.

Migration

The Vendor shall migrate all in-scope information and content from the existing IBA, including:

• Historical documents and records;
• Forms;
• Policies;
• Standard Operating Procedures (SOP);
• Reference materials;
• User accounts;
• User roles and permissions;
• Metadata;
• Workflows;
• Business-process information;
• Applicable system configuration; and
• Other in-scope content identified during Discovery.

No in-scope data or content shall be intentionally omitted without prior written approval from Precinct 4.

Technical Requirements

• Be a modern web‑based application.
• Support at least 750 concurrent authenticated users without material degradation.
• Support role‑based access controls.
• Provide system monitoring and auditing capabilities.
• The IBA must be intranet‑only, requiring no public Internet exposure for normal operation.
• Application and database must be deployed on County‑provided infrastructure within the Harris County data center.

Availability

• 99.9% monthly application availability;
• Recovery Time Objective (RTO) of one (1) hour or less; and
• Recovery Point Objective (RPO) of five (5) minutes or less.

Deliverables and Acceptance

The Vendor shall provide all deliverables necessary for successful implementation and ongoing operation of the IBA, including, at a minimum:

• a project plan and implementation schedule;
• discovery and requirements documentation;
• migration plan;
• configured test and UAT environments;
• UAT results;
• performance and load-testing results;
• training materials;
• and final implementation documentation.

**Submission:** Preferred submission is via Bonfire. Vendors may submit electronically through Bonfire or via hardcopy to 1111 Fannin, 12th Floor, Houston, TX 77002 no later than the due date and time as stated on the Bonfire Opportunity.

Evaluation Criteria

• Scope of Service/General/Functional/Technical Requirements: 45%
• Qualifications, Experience, Capacity, Resources, Training: 25%
• Pricing: 20%
• Presentations/Demos: 10%
• Cybersecurity and Information Technology Controls and USRA: [Pass/Fail]

Renewal Options

Harris County may consider four (4) one-year renewal options, renewable one (1) year at a time, based upon the same terms, conditions and pricing per the resulting agreement.

Insurance

Harris County requires that each proposal be accompanied by the company's current Certificate of Insurance. The Certificate MUST be on the standard industry ACORD form and signed by the agent.

Bonds

Should the awarded vendor use any subcontractor(s) to perform the physical services required under this contract and the total contract amount proposed exceeds $25,000, the vendor shall be required to obtain a payment bond for the total amount of the vendor's proposal.

**Required:** Form 1295 must be completed prior to submitting your response.