Risk Management and Claims Administration System

The Risk Management Division (RMD) of Broward County Board of County Commissioners (BOCC) seeks proposals from qualified vendors to provide a turnkey cloud-based Risk Management Information System (RMIS). The selected solution will replace the RMD’s current platform which is used to support workers’ compensation, subrogation, and liability claims administration. The vendor will deliver a commercially available RMIS configured to County requirements and capable of integrating with designated internal and external systems.

RMD is responsible for the day-to-day administration of BOCC's Self-Insurance Program, which includes:

• Workers’ Compensation claims administration for 12,000+ employees
• General Liability, Auto Liability, Mass Transit Liability, Medical Malpractice Liability, and Subrogation claims management
• In-house adjusters handling claims from first notice through settlement, with payments processed daily through the BOCC’s PeopleSoft ERP system

The RMIS must support full life cycle administration for Workers’ Compensation, Liability, and Property claims, including:

• Ability to define and set up multiple lines and sub lines of insurance
• Customizable data elements, codes, and user interface by access groups and lines of coverage
• Role based security and permissions
• Automatic and manual claim creation
• Full claim maintenance with audit trails
• Daily check/ACH payment file generation for PeopleSoft
• Automated worker’s compensation indemnity calculations per Florida in accordance with State of Florida rules and calculations for each benefit type
• Integrated document imaging and workflow
• Generation of letters and State forms

The proposer will be responsible for migrating all current RMIS data, including approximately twenty-five (25) years of historical claims information. [...] The proposal must include the complete migration of all historical data, including but not limited to claim records, claim financial details, Medicare-related data, EDI First Report of Injury (FROI) and Subsequent Report of Injury (SROI) records, member and customer records, events, custom letters, reports, and all other associated data elements.

Deliverables

• Deliver a fully implemented and configured RMIS solution, including authentication integration and the complete migration of all historical data from the existing system
• Conduct comprehensive system testing; provide training for all user groups; and supply all required user guides, technical documentation, and instructional materials
• Support the County through go-live and stabilization, and provide ongoing technical support, maintenance, updates, and security services in accordance with established service levels

The County may also request optional services that may include:

• Safety and Occupational Health (SO&H) (Appendix A)
• Contractual insurance compliance software (Appendix B)
• Countywide property data management software, including replacement values and COPE information (Appendix C)
• Loss fund management (Appendix D)
• Public Safety (ex. police and/or fire rescue) (no Appendix)

Vendor **MUST** submit its solicitation response electronically through BPRO and receive a Submission Receipt. The County will not consider solicitation responses received by other means.

The project is expected to be completed within the timeline outlined below, with progress evaluated at each milestone. Total: 21 weeks.

Payments will be made based on mutually agreed upon project milestones.

Vendor shall perform full testing and correct all deficiencies until system acceptance.