Request for Information (RFI) for Maryland Infant Screening Database

The purpose of this RFI, which is not a solicitation to procure, is to gain familiarity with currently-marketed products and services for a centralized, state-of-the-art, customizable and commercially available off-the-shelf (COTS) Laboratory Information Management System (LIMS) and Customer Relationship Management (CRM) application. The LIMS will be able to electronically receive test orders and transmit test results that can be delivered electronically to healthcare providers and passed to patients. The LIMS will also increase MDH’s ability to visualize laboratory testing data used to support public health systems.

The CRM will serve as an internet-based solution to fulfill surveillance and follow up activities of the Department’s infant screening follow up programs, including: Early Hearing Detection and Intervention, Birth Defects reporting, Newborn Metabolic (bloodspot) screening, Critical Congenital Heart Defects (CCHD) screening, and follow up of infants and children impacted by other public health priorities.

Company Information

• Summary of company location, website, and size.
• Contact information for the company: Name, title, email, and phone.
• Brief history of the company.
• Summary of company's current offerings (products and services).
• Summary of company's current customer base. Including specific state health departments in your current customer base.
• Copy of standard brochure / literature about the company, if available.
• Brief description of any relationships your company has with Minority Business Enterprises (MBEs) and Veteran-owned Small Business Enterprises (VSBEs) and your approach for incorporating these partners into your implementations.
• Listing of all State of Maryland contracts for IT Services and Commodities the company holds (e.g., Statewide Master Contracts, Master Agreements, University of Maryland Contracts, etc.). Please include the contract name and blanket purchase order (BPO) number.

Solution Information

• Description of marketplace adoption and customer base. Please include specific information about which states you have implemented this solution in over the last 2-5 years.
• Summary of high-level capabilities and modules for the product (i.e., the business functions and processes that are supported). In addition to the descriptions outlined in this section, a completed Maryland-customized copy of the MD Infant Screening Requirements Matrix (RTM) - see Attachment # B.
• Description of functional capabilities, including selected screenshots of UI.
• Description of reporting / analytical capabilities, including selected screenshots of actual reports.
• Description of capabilities or methods for integration and inter-operability with other systems.
• Description and/or depiction of technical architecture.
• Description of security and compliance capabilities.
• Summary of performance benchmarks and success factors.

Services Information

• Description of standard implementation approach and services, including resources and their levels of commitment.
• Description of training approach, resources, and services.
• Description of model and resources for product support.
• Description of preferred or certified partners for integration or support, if any

The requirements in this RFI are in no way final and are in no way a representation of that which may be contained in a Request for Proposal (RFP), Invitation for Bid (IFB), Purchase Order RFP (PORFP), Task Order RFP (TORFP) or other procurement vehicle. This issuance does not constitute a commitment to issue a request for bids, award a contract, or pay any costs incurred in preparation of a response to this request. Furthermore, the Issuer requires that all responding vendors abstain from providing any quotes or bids in response to this RFI.

The indicated Procurement Officer is the sole point of contact for this RFI. Please refer all inquiries and submit your response to the Procurement Officer.

Any information received in response to this RFI will assist the Issuer in collecting information that may be used at a future date for a procurement. A submission in response to this RFI does not guarantee that the respondent will be included in any subsequent procurement.