30-270121-ITD HCL Digital Experience Annual Software Subscription and Support - IT Sourcing Event

The purpose of this Solicitation is to obtain pricing for and procure HCL Digital Experience (DX) software and software support for NC DHHS Pre-Admission Screening and Resident Review (PASRR) screening used by NC Medicaid.

The State seeks offers for the software and software support described in this solicitation.

• The Contractor shall provide HCL Digital Experience (DX) Cloud Native Tier 1 term software licensing, including manufacturer-provided Subscription and Support (S&S), for a period of twelve (12) consecutive months.
• The software shall be HCL Digital Experience Cloud Native Tier 1, Manufacturer Part Number TN100928Y01, or the current manufacturer-designated replacement providing equivalent licensing and functionality.

Software Licensing

• HCL Digital Experience Cloud Native Tier 1 term licensing with an entitlement of up to 500,000 user sessions annually.
• A twelve (12)-month license subscription and associated S&S entitlement.
• Licensing covering the agency's intended production deployment in accordance with applicable HCLSoftware licensing terms.
• Documentation identifying applicable use rights for production, development, testing, staging, and disaster recovery environments.
• Manufacturer-issued confirmation of licensing entitlement and the applicable subscription start and end dates.

Required Software Components

• HCL Portal Server
• HCL Web Content Manager
• HCL Digital Asset Management

Technical Support

• The Contractor shall provide access to manufacturer-backed technical support for the entire subscription period.
• Severity 1 — Critical: Technical support available twenty-four (24) hours per day, seven (7) days per week for qualifying critical production issues, with an initial response objective not exceeding two (2) hours.

Deliverables

- Following contract award, the Contractor shall provide manufacturer-issued license entitlement confirmation; software product name, part number, quantity, and entitlement information; subscription and support effective dates; and instructions for accessing entitled software through the My HCLSoftware portal.

Delivery

Successful Vendor must provide electronic software delivery. Physical media will not be accepted.

Submission

Submit one (1) signed, original electronic offer via the Ariba Sourcing Module. The Vendor to include the Execution Page 1 WITH the remaining pages of the solicitation in one PDF. Failure to return a signed offer shall result in disqualification. **Due Friday, November 6, 2026 by 02:00 PM Eastern Time.** Offers will be publicly opened at 02:00 PM ET.

If the offer contains any confidential information, the Vendor must provide one (1) redacted electronic copy in addition to the original copy.

Award

It is the general intent to award this contract to one (1) Vendor. As provided by statute, award will be based on Best Value Analysis, Lowest Price Technically Acceptable Source Selection Method in accordance with 09 NCAC 06B. 0302 Information Technology Procurement.

Contract Term

The term shall be one (1) year and will expire upon the anniversary date of the effective date unless otherwise stated in the Notice of Award, or unless terminated earlier. The State retains the option to extend this contract for two (2) additional one (1) year periods at its sole discretion.

Offer valid for ninety (90) days from date of offer opening unless otherwise stated.